The technique involves using precision-focused technology to select only the highest quality hair follicles. Pictured is Samantha having grafts extracted from the back of her head
Samantha (pictured) then had the grafts implanted into the area at the front of her head
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Blogger becomes first UK woman to get a £6K robotic hair transplant
‘My hair transplant left me emotionally and financially broken’
‘Delighted’ with the results or a ‘nightmare experience’? We try to get to the root of the problems with KSL group of companies
Bald truth … a hair transplant can cost thousands of pounds. Photograph: Alamy
Singer Gareth Gates was so delighted with his hair transplant he tweeted that anyone thinking about having the procedure should “go to KSL!”. The brand claims to be “the leading hair loss clinic in the UK” and boasts that its happy clients include stars of TV show The Only Way is Essex, and former X Factor contestant Jake Quickenden.
But dig around on the internet and a different story seems to emerge: one involving what appears to be a lot of unhappy customers, some of whom claim they handed over as much as £9,000 to a KSL company for treatment, but ended up enduring a nightmare experience.
A Facebook group called “KSL Hair The Truth” has been set up and features posts from people such as Jerry Smith, who claims the two procedures he underwent were “traumatic and horrible” and that he had been left “financially broken and emotionally broken”.
The forums of the website Bald Truth Talk also feature a number of complaints and there is a Twitter page that has published what appears to be a number of unfavourable reviews and photos.
But when Guardian Money spoke to the KSL Clinic, it told us that all the problems and issues relate to two other companies, KSL Hair and KSL Medical, and that the KSL Clinic was a “completely separate” business that has “absolutely no current complaints against it and never has had”.
The KSL Clinic may be a separate business now, but its history is intertwined with the other companies. All three either are, or were, based at the same Glasgow address.
I’ve been left with horrendous scarring as a result of malpractice and a poor standard of work
Meanwhile, a man called Simon Lindsay is a director of both KSL Hair and KSL Medical, and was, until last September, a director of the KSL Clinic, which he co-founded in 2016. And when Money checked the KSL Clinic website earlier this week, the company number and registered address given was that of KSL Medical.